1. About these Terms
These Terms of Service (“Terms”) form the agreement between you and Legato Music Australia Pty Ltd (ABN 95 703 927 959) (“Legato Music”, “we”, “us” or “our”). They apply whenever you book or attend a lesson, enrol in a program or ensemble, purchase or hire an instrument, buy accessories or print music, request a quote, or otherwise use our services or the website at legatomusicau.site.
If you are enrolling a student under 18 years of age, you confirm that you are the student’s parent or legal guardian (or that you have their authority) and that you accept these Terms on the student’s behalf.
2. Who we are
Legato Music Australia Pty Ltd is a Melbourne-based music education and instrument retail business. We provide one-to-one and small-group tuition, ensemble programs, workshops and examination or audition preparation, and we sell and hire a range of instruments, accessories and print music. We operate from Melbourne VIC, Australia, with lessons delivered from our teaching studio, partner venues and online by arrangement.
3. What these Terms cover
These Terms apply to:
- music tuition, including one-to-one lessons, small groups, ensembles, workshops and exam or audition preparation;
- instrument and equipment hire, including hire-to-purchase arrangements where offered;
- the sale of instruments, accessories, print music and gift vouchers;
- quotes, consultations and instrument selection advice; and
- coordination of repairs and servicing through our trusted repairers.
Where you accept a written quote from us, that quote forms part of these Terms. If a quote and these Terms conflict, the quote prevails to the extent of the inconsistency.
4. Quotes, bookings and enrolment
Quotes are prepared in Australian dollars (AUD) and are valid for 14 days from the date of issue unless the quote states otherwise. Prices shown on quotes include GST where applicable. You can request a quote at any time via our quote page.
A booking or enrolment is confirmed once we receive your completed enrolment form and payment (or your first payment under an agreed payment plan). We will then confirm lesson times, term dates and any instrument or book requirements in writing. Teaching places are limited, and a place is held for seven days pending payment unless we agree to other arrangements with you.
5. Fees, payment and invoices
Current fees are set out in your written quote or enrolment confirmation. Term-based tuition is invoiced in advance at the start of each Victorian school term. Casual lessons and retail purchases are payable at the time of booking or purchase.
We accept direct deposit and card payments. Invoices are payable by the due date shown on the invoice. If an invoice remains overdue, we may pause tuition until the account is brought up to date — we will always discuss this with you first wherever practicable.
Prices may change between quotes, but once you accept a written quote, the quoted price is honoured for the scope described in that quote.
6. Lessons, cancellations and make-up lessons
Lessons are scheduled at a fixed weekly time during Victorian school terms unless you have booked casual lessons. Consistent attendance is the single biggest factor in musical progress, so we keep times steady from week to week.
If you need to reschedule a lesson, please give at least 24 hours’ notice by email to ceo@legatomusicau.site. We will offer a make-up lesson, subject to availability, or a credit where a make-up is not practicable. Lessons missed without notice are forfeited.
If we cancel a lesson — for example, because a teacher is unwell — we will offer you a make-up lesson, a credit or a refund for the affected lesson, in line with your preference and subject to availability.
7. Instrument sales and returns
Every instrument, accessory and item of print music we sell comes with the automatic consumer guarantees described in section 9 — these apply regardless of anything in these Terms. New instruments also carry the manufacturer’s warranty, and we provide the warranty documentation with your purchase.
Ex-demo, second-hand and clearance instruments are sold with a clear written description of their condition before you buy. Commissioned special orders may require a deposit and, because they are ordered in specifically for you, may not be returnable simply for a change of mind — we will always confirm this clearly and obtain your agreement before you pay.
For other retail items, change-of-mind returns may be offered at our discretion within 14 days of purchase, provided the item is unused, in its original packaging and accompanied by your proof of purchase. Your consumer guarantees are unaffected by this paragraph.
8. Instrument hire
Hire agreements run month to month unless otherwise agreed, with hire fees payable in advance. A refundable bond may apply to certain instruments, as set out in your hire agreement.
While an instrument is on hire, you are responsible for it, including damage (other than fair wear and tear) and loss. Please let us know promptly if anything goes wrong — normal playing wear is expected, and we service hired instruments between hirers so every student receives an instrument in good playing condition.
Hire fees are not a substitute for purchase unless you enter a rent-to-own or purchase-credit arrangement with us. If you later purchase the instrument you are hiring, a portion of hire fees already paid may be credited against the purchase price, as set out in your hire agreement.
9. Australian Consumer Law — your guarantees
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded, restricted or modified.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For goods, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage caused by our breach of a consumer guarantee. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
For services, you are entitled to be compensated for any other reasonably foreseeable loss or damage, and to have the services supplied again if they are not supplied with reasonable care and skill, or to have the reasonable cost of having the services supplied again.
If you believe a product or service has failed a consumer guarantee, please contact us at ceo@legatomusicau.site with your invoice and a description of the issue. We will assess the matter promptly and work with you towards a fair outcome — replacement, repair, resupply or refund as appropriate.
10. Limitation of liability
To the extent permitted by law, our total liability arising out of or in connection with these Terms is limited, at our option, to resupplying the relevant services or goods, or to the cost of having the services or goods supplied again.
This clause applies only to the extent permitted by the Australian Consumer Law and other applicable laws. It does not apply to consumer guarantees, or to any liability that cannot lawfully be limited. We are not liable for indirect or consequential loss except to the extent the law requires otherwise.
Musical progress naturally varies from student to student, and while our teachers bring care, qualifications and experience to every lesson, we cannot guarantee particular examination results, grades or outcomes.
11. Health, safety and supervision
Students under 18 must be dropped off and collected in line with our supervision policy, and a parent or guardian must complete and sign the enrolment. Please tell us about any medical conditions, allergies, learning needs or accessibility requirements when you enrol so we can teach safely and support every student well.
If a student is unwell, please keep them home and use the make-up entitlement in section 6 — this keeps our studios healthy for every family.
12. Conduct and care of property
We ask everyone in our community — students, families and staff — to treat our studios, instruments, teachers and fellow musicians with care and respect. You are responsible for damage caused to our property or to hired instruments by you or your child, other than fair wear and tear.
We may suspend or end an enrolment for conduct that threatens the safety or wellbeing of others. Where practicable, we will speak with you about the issue and give you an opportunity to resolve it before taking that step.
13. Lesson materials and intellectual property
We supply or recommend sheet music, method books and digital resources suited to each student’s level and goals. Materials we create ourselves — including practice plans, arrangement sheets and lesson summaries — are provided for your personal learning use and remain our intellectual property. You may not reproduce or share them commercially.
Copyright and trademarks in printed music and published method books remain with their publishers. We ask all students and families to respect copyright, including when copying or scanning music for practice use.
14. Privacy
We handle personal information in accordance with our Privacy Policy and the Australian Privacy Principles in the Privacy Act 1988 (Cth). The Privacy Policy explains how we collect, use, store and disclose information such as contact details, enrolment records and lesson notes, and how you can request access to or correction of your information.
15. Pausing, ending and refunds
You may pause or end term-based tuition by giving written notice before the term’s invoicing date. After a term has commenced, remaining lessons may be credited for make-up lessons, or refunded on a pro-rata basis where a consumer guarantee applies or where the cancellation is ours.
Retail refunds and remedies are handled under sections 7 and 9. Hire agreements end on the return of the instrument in good condition together with payment of any outstanding fees. Bonds are refunded after inspection, normally within 10 business days.
16. Changes to these Terms
We may update these Terms from time to time. The current version is always published on this page together with its effective date. For continuing enrolments, material changes will be communicated to you before the start of the next term. If you continue your enrolment or use our services after a change takes effect, the updated Terms apply to that continued enrolment or use.
17. Governing law
These Terms are governed by the laws of Victoria, Australia, and the parties submit to the jurisdiction of the courts of Victoria. We are based in Melbourne VIC. Nothing in this clause limits any rights you have under Australian Consumer Law or any other law that cannot be excluded.
18. Contact and complaints
Questions about these Terms, a quote, an invoice, or a product or service issue? Email ceo@legatomusicau.site — we aim to respond within two business days.
If something has gone wrong, please tell us first. We take complaints seriously, we listen, and we work with you in good faith to reach a fair outcome — whether that is a repair, a replacement, a re-supplied lesson or a refund.